Privacy Policy
Effective Date: July 31, 2025
At Certigen Realty LLC ("Certigen," "we," "our," or "us"), we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our services, including through our website, our Cash Offer Program, and any communication channels you use to reach us.
1. Information We Collect
We collect personal information that you voluntarily provide to us when expressing interest in obtaining a cash offer, filling out a form, or communicating with us. This may include:
Full name
Email address
Phone number
Property address
Details or descriptions you provide about your property or situation
We do not collect or process sensitive personal data such as race, ethnicity, religious beliefs, health data, or biometric identifiers.
2. How We Use Your Information
We use the information we collect to:
Evaluate and deliver competitive cash offers on your property
Respond to your inquiries and communicate with you
Send updates, confirmations, or follow-ups regarding your inquiry or transaction
Improve our customer experience and business operations
Fulfill legal obligations and resolve disputes
Your information is processed solely for these stated and legitimate business purposes.
3. SMS and Communication Consent
By providing your phone number, you consent to receive text messages, phone calls, and emails from Certigen Realty LLC regarding your inquiry, our services, or related offers.
Message and data rates may apply.
You may opt out of receiving promotional or marketing messages at any time by replying "STOP" to a text message or emailing us at [email protected].
For service-related or transactional communications (such as updates to your property inquiry), you may still receive messages necessary to complete your request or transaction.
4. Information Sharing and Disclosure
We do not sell your personal information to third parties. We may share your information with:
Title and escrow companies to facilitate property transfers
Licensed legal professionals for contract or closing assistance
Third-party service providers, such as contractors or inspectors
Regulatory authorities, if legally required
All third parties are required to safeguard your information in accordance with applicable privacy laws.
5. Cookies and Tracking Technologies
Our website uses cookies and other tracking tools (e.g., Google Analytics) to:
Personalize your experience
Analyze website traffic and trends
Improve site functionality
By using our website, you consent to the use of these tools. You can manage cookie settings through your browser preferences.
6. Data Retention
We retain your personal information only for as long as necessary to:
Fulfill the purposes for which it was collected
Comply with legal or regulatory requirements
Resolve disputes and enforce agreements
Once the retention period ends, we securely delete or anonymize your data.
7. How We Protect Your Information
We implement industry-standard security measures to protect your personal data, including:
Secure servers and firewalls
Encryption of data in transit
Access control policies to restrict unauthorized access
We regularly review and update our security practices to maintain data integrity.
8. Children’s Privacy
We do not knowingly collect or solicit personal information from anyone under the age of 18. If we discover we have inadvertently received such data, we will delete it promptly.
9. Your Privacy Rights
You have the right to:
Access the personal information we hold about you
Correct inaccurate or outdated data
Request deletion of your personal information
To exercise these rights, contact us using the details provided in Section 13.
10. Do-Not-Track (DNT) Signals
We currently do not respond to DNT browser settings or signals.
11. U.S. Resident Privacy Rights
If you are a resident of California or another U.S. state with specific privacy laws, you may be entitled to additional rights, including:
The right to know what personal data we collect
The right to opt out of the sale or sharing of personal data (if applicable)
The right to request deletion of your information
Contact us for state-specific compliance procedures.
12. Policy Updates
We may update this Privacy Policy from time to time to reflect legal, technical, or operational changes. When updates are made, the “Effective Date” at the top will be revised. We encourage you to review this policy periodically.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, you may contact us at:
Certigen Realty LLC
📧 Email: [email protected]
📞 Phone: (210) 899-0910
🏢 Address: San Antonio